Dialogue with stakeholders

By listening closely to stakeholders, the Group can gain more insight into changes in its environment and respond with agility to new expectations. 

The Group engages in dialogue with its key stakeholders, categorised here into five major families:
Appropriate channels are in place at different levels of the organisation to foster a transparent and constructive dialogue with each stakeholder family. This takes place throughout the year and for specific events, such as in preparation for strategic reviews. Each stakeholder has a privileged entry point within the Group, responsible for coordinating the dialogue. 

The Group seeks to continually improve its dialogue mechanism, in line with the expectations expressed by its stakeholders, by encouraging the sharing of best practice among business lines and by keeping track of industry best practice.

The views and interests of affected stakeholders on sustainability are presented to governance bodies and inform the Group’s strategic thinking.