With the goal of constantly improving the service it offers to its customers, while effectively anticipating changes in society and creating the ideal conditions for flexible growth of its ecosystem, Societe Generale is gearing its digital transformation towards enhanced performance combined with an evermore solid com-mitment to environmental and social issues.
The Group is investing in a range of new operational models, adopting sustainable IT development modes and transforming its information systems with the dual aim of offering its customers a universal service with a local presence, based on big data processing, the multiple advantages of open innovation and more open, agile infrastructure.
Find out more about socially responsible innovation, by Societe Generale.
Séverin Cabannes Deputy Chief Executive Officer
The need for transformation goes beyond digital technology. The challenge is to evolve in line with the world around us, adapting not only to technological changes but also to the new expectations of our clients, current and future members of staff and society as a whole.
Determined to confirm its position as a resolutely hi-tech bank and boost its strategic foresight, Societe Generale is reinforcing its state-of-the-art expertise in the field of data science and data management. To achieve this, the bank is capitalising on open source solutions, with special emphasis on the Cloud, and enriching its model based on the benefits of artificial intelligence, machine learning, robotics and the IoT.
With the aim of offering its customers even greater freedom, Societe Generale is pursuing its technological transformation in a responsible way: IT security and respect for privacy are taken into account at the earliest stage of any new development. Controlling the threat of cybercrime is a major challenge facing the banking sector, which processes huge quantities of sensitive data all the time. Vigilance and foresight in terms of cybercrime are the driving force behind the three-year financial investment programme undertaken by So-ciete Generale as part of its strategic development plan “Transform to grow”.
In order to maintain a proactive strategy, Societe Generale has built up a solid base of partners who are experts in the field of technology, and works closely with FinTech startups, even partnering up with some of them. Finally, the bank recruits people with the required cutting-edge skills, while continuously training its personnel in new usages that are guaranteed to boost their day-to-day performance, as well as the new habits and behaviours that are poised to alter customer needs and expectations.
Data, a strategic asset for Societe Generale
Today, data is central to customer relations and the Societe Generale Group organisation. In a digital environment, the Bank improves its services to its clients, its risk management, and its operational efficiency, thanks to data use while ensuring its quality, security and protection.
Open source development to encourage innovation
As the embodiment of collective intelligence, open source development is an important driver of innovation for Societe Generale's information systems. It is a strategic commitment that has already produced results, as 80% of the Group's development technologies are open source. Use, Contribute and Attract: learn about the three components of Societe Generale's open source strategy.
Blockchain boosts commodity trading and financing
The digitisation of international trade is stepping up a gear thanks to Blockchain technology. The projects led by Societe Generale and its European partners are at the forefront of this shift. We take a closer look at this new technology and its numerous impacts on trading and financing.
New technologies for stronger cybersecurity
Digital accounts for 86% of our incoming contacts, with 700 million logins per year, mostly from mobile devices. Mobile has been the most-used medium since the end of 2012. This profound change in the bank’s customer relations has heightened the security challenge, which Societe Generale will address by more than doubling its IT budget for cybersecurity and investing in new technologies.
The Tech culture within Societe Generale
New technologies are an opportunity to invent new banking solutions and continuously improve the client experience. Innovating on a daily basis is part of Societe Generale’s DNA, and that’s why the Bank is looking for diverse profiles who are ready to become involved in major projects and missions. Staff members who work in IT jobs have their say.
Hackathons reinventing the bank
Aiming for strength in numbers, Societe Generale is pursuing the development of its open innovation system and extending its reach to partner communities and their creativity. In this spirit, the bank has organised hackathons and challenges in order to identify projects with the potential to reinvent banking relations for the digital age and successfully transform the company.
Societe Generale’s annual event dedicated to technological innovation, TechWeek took place from 3 to 5 July, 2018 at the Dunes technology hub in Val-de-Fontenay, in the east of Paris, and the Group’s head offices in La Défense. This year’s theme was applying new technologies to banking activities.