The award identifies key service attributes for determining overall customer satisfaction among the world’s largest banks, taking responses directly from 650 senior executives from 98 countries. Those surveyed include the most significant banks within their respective countries, and uphold important cash and trade activity both domestically and internationally.
FImetrix’s CEO David Burnett commented: “Our Distinguished Provider accolade, now in its fifth year, provides an annual benchmark based on dependable data and thorough analysis in an understandable and usable format. The foundation of the model comes from direct customer feedback about their provider network,”
Benoit Desserre, global head of global transaction banking and deputy head of global transaction and payment services at Societe Generale commented: “The dynamism of our teams, the solidity of our networks and the diversity of our products have played an important role in making Societe Generale the only French bank to receive this distinction.”
* FImetrix is dedicated to market research (both qualitative and quantitative) and consulting in the field of international financial services