Responsibility

Being a responsible financial services group means ensuring we comply with the ethical principles and rules of our profession and manage the risks at the core of our strategies. This is our responsibility towards our customers, and is essential for earning their trust.

Compliance

As a responsible financial services group, the fairness and integrity of our practices are at the heart of our relationship-building approach. Ensuring compliance with these principles is our responsibility towards our customers. It also helps us earn their trust and protects our Group’s reputation.

Compliance

Risk management

It is both our role and our responsibility to serve our customers by managing risks. We rely on a robust and efficient risk management unit that works across all our businesses and the markets and regions in which we operate, and also on a strong risk culture shared by all employees.

Risk management

Risk culture

As risk management means much more than just monitoring tools and procedures, we constantly cultivate a strong risk culture shared by all our employees.

Risk culture

Corporate Social Responsibility

We are aware of our responsibility to serve the economy and to promote development, and we incorporate sustainable development considerations both into our long-term strategy and in the day-to-day operations of our banking business.

Corporate Social Responsibility