Crédit du Nord: a strong culture of local relationships
The Crédit du Nord Group has built a unique model of local banks within a network of regional banks, characterised by close relationships with customers.
Eight regional banks
Across France, the eight regional banks of the Crédit du Nord Group – Courtois, Crédit du Nord, Kolb, Laydernier, Nuger, Rhône-Alpes, Tarneaud and Société Marseillaise de Crédit – operate with a high level of independence and have a perfect knowledge of the local economic fabric. Customers enjoy all the advantages of a regional bank on a human scale coupled with those of a nationwide banking group.
For figures as of 31 December 2015
8 regional banks
1 stockbroking firm: Gilbert Dupont
A network of 899 branches
Close to 9,000 employees
More than 2 million individual customers
274,000 professional and not-for-profit customers
54,000 business and institutional customers
Building strong individual ties
Each bank in the Crédit du Nord Group strives to build strong individual ties with its customers. The excellent relationships they maintain with their customers on a daily basis, founded on willingness to listen and readiness to help, is reflected in market studies. The surveys carried out by research institute CSA over the last decade among customers of the main French banking groups systematically put the Crédit du Nord Group among the leaders for the three Individuals, Professionals and Business markets.